Hi Michelle,
Just as we had replied to your email last week, the ring is meant to be adjusted as stated in the product description. You mentioned in your email that the ring was "huge", and we had pointed out that the product description states "Size adjustable from around size 8 and above." Maybe the ring is "standing up" because your ring size is a lot smaller than size 8.
Even though this ring is a "last chance item = final sale", we were happy to approve a return for you since the ring was too big for you and did not fit... and had sent you a return label.
Thank you for taking the time to leave this feedback as your review may help other customers read the product/sizing description before purchasing this ring.